Delivery
Policy
When you submit your
order, you will receive an email confirming that we have received the
order.
All orders must be
received with a 48 hour lead time. This allows us time to source
ingredients and make up the platters.
Delivery is
subject to the availability of delivery time and the relevant
cut-off times.
We currently
deliver in the Pretoria region only.
If you wish to
change the delivery address at any time prior to the scheduled time
and date for delivery, you should contact us by email or by
calling/faxing our offices. Although every effort will be made to
accommodate your request, we cannot guarantee delivery to the
alternative delivery address within the same delivery slot or day.
For verification
purposes, our Delivery Team will be entitled to require the person
accepting delivery at the delivery address to produce a form of
identification.
Any person other
than yourself who receives the goods at the delivery address is
conclusively presumed to be authorised to accept delivery on your
behalf.
Should
no one be in attendance at the time of delivery, the goods will be
returned to us and a notice will be left at the delivery address to
this effect. You will be required to contact our offices to make new
arrangements for delivery or collection.
Shikanda's
liability for failing to deliver the goods during the agreed
delivery slot, or at all, is limited to the goods being delivered at
a later agreed time.
You are required
to ensure that you or an authorised person shall be in attendance at
the delivery address during the agreed delivery slot and that
appropriate access will be made available to the Shikanda Delivery
Team.
On delivery, the
person accepting delivery shall be required to sign and print
his/her name as against a duplicate copy of the delivery note, to
confirm receipt of the delivery.
Should you
require us to make delivery to any person or address other than the
given delivery address, for instance a neighbour, we cannot be held
liable for any loss or damage suffered by you or for any discrepancy
in the order.
If you have any
queries kindly contact our offices on 012 998 1003 or by email on
client@shikanda.co.za.
